Always Airport Transfers (Trading as always British airport transfers) licensed by Transport for London, Private Hire Operator number is 0099030101. Registered and Contact office address is, 28 hambrough road southall ub11ja
0Always british airport transfers – always British airport transfers which provides and arranges transportation and other services based on these businesses.
The Customer – a person or a company that uses the always british airport transfers services based on an order or contract, subject to these business terms and conditions.
Terms and Conditions – the conditions under which the always airport transfers provides its transportation services to the Customer; the indispensable condition for using the services of the always airport transfers.
Law and Regulation 9(14). as the licensed PHV operator, always british Airport Transfers contractsas principal with the passengers to provide the journey which is the subject of the booking.
Liability
always british Airport transfers. will ensure you that once your booking request is accepted, we are liable to provide the service as requested by the passenger. Which means we will be on time for the specified pickup date and time. As all our customers pay for their journeys in advance, passengers do not need to pay in cash to the driver.
As a always british airport transfers, we are responsible for all financial transactions in relation to your booking.
phone and website bookings
All bookings are subject to availability. Please contact our customer service should you need urgent confirmation when the booking is made within 8 hours from the time of transfer.
After booking
Two Emails will be sent for online bookings. The first Email will acknowledge that your booking has been received with travel details and your booking is under process.
The second Email will notify the confirmation of the booking. Please contact us if you do not receive this email within 2 hours from time of booking. We advise that you check your Junk/Spam folders too as emails tend to reach there.
Festival Period Charges
Additional 50% charges are applicable than normal prices on Christmas and Boxing days due to less availability of drivers during festival periods. This applies to bookings made between 18.00 hours on 24th December and 23:59 hours on 26th December.
Prices
All prices are in British Sterling Pounds per vehicle and are based on readiness of passengers to travel at the time of booking.
Prices quoted are based on driving through the most economical route. Extra charges will be applicable if the passengers choose a route of their preference and passengers will be liable to pay for fuel, toll, extra mileage and waiting amongst other charges.
Liabilities
The always airport transfers accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions.
Vehicle
Please refer to our website for the guidelines shown on the selection of suitable size and type of vehicle. Selecting the right size and type of the vehicle is the responsibility of the passengers or booking person. This is to ascertain that the selected vehicle can accommodate the number of passengers and luggage as per booking made.
The driver reserves the right to refuse the assignment of trip if the passenger had booked a smaller vehicle or provided incorrect details regarding number of passengers and luggage. It is the liability of the passenger to pay the correct fare to the driver in such a situation without any excuse.
A larger vehicle will be allocated if the ordered vehicle type/size becomes non available. Wheelchair accessibility is not available in any of our vehicles. However, we can allow foldable wheelchairs or walkers and dismountable scooters considering them as additional luggage items.
Additional Passengers and Luggage
We may accept additional passengers and luggage if the notification is given at least 4 hours prior to the transfer. The passengers are liable to pay vehicle upgrade fees if the number of passengers and luggage exceed the ordered vehicle capacity, disregarding the type of vehicle arrived.
Payments
Payments can be made by the following modes:
Cash to the driver secured by a Credit/Debit card. (This means we will take your credit/debit card details to secure the booking and to ensure we have a valid booking).
Pay with Credit/Debit card online or over the phone, this will be subject to verification of details and fraud screening.
Phone Bookings
Care and attention will be taken to ensure the accuracy of the information while phone booking is performed. We may record calls for quality improvement, training, and verification purposes.
Providing incorrect or wrong information by the booking person or passenger will not make us liable for any direct or indirect consequences or loss faced by the passenger.
Booking Confirmations
Confirmation of bookings will be done via Email. Please ensure that a valid Email address is provided. This confirmation Email must be checked by the passenger to double confirm that the provided details of booking are correct.
Fraud Prevention
All Credit and Debit card bookings will be subject to verification and fraud screening to prevent fraud.
Airport Pickups, flight delays, delays due to immigration and baggage reclaim and waiting time
Airport pickups:
Passengers can make use of the “Meet and Greet” service on all airport pickups. The driver will hold a name board of the passenger to meet in the Arrival Hall. The booking confirmation Email will indicate the Meeting Points for each airport. We will charge extra 10GBP ([including carpark charge) for providing “Meet and Greet” service.
Flight landing time: This is the scheduled landing time of your flight.
Requested pick-up time: The time you prefer or want to meet the driver after flight landing. This can be different from actual landing time.
Flight Delays: For all airport pickups, the flight landing time will be monitored using flight tracking prior to the driver enters the airport. If the flight is delayed, the “requested pick-up time” will be adjusted based on the actual “flight landing time”. This is to facilitate the presence of the driver in the Arrival Hall at the correct time. There will not be additional charges for any flight delays.
Immigration and baggage reclaim: Delays in immigration and baggage reclaim cannot be monitored or attributed to flight delays. It is the responsibility of the passenger/booking person to inform us of these delays. However, we give 1hour free waiting from the requested time.
Clearing immigration and customs can vary depending on how busy the airport is on that period. Please allow adequate time to clear immigration and baggage reclaim.
Refer to the guidelines given below to plan your pickup time:
UK & EU Citizens: 30 to 60 minutes
Non-EU and Foreign nationals: 40 to 80 minutes (or up to 90 minutes for students)
Business/First class travellers and hand luggage passengers: 15 to 45 minutes
Waiting times:
For airport pickups, the maximum free waiting time is illustrated below in an example.
Example:
Flight landing time – 14:30 (not scheduled time).
Pickup requested – after 30 mins.
Driver’s arrival at the airport – 15.00.
The free waiting will start from 15.00.
The free waiting time will be adjusted accordingly to suit early or delayed arrival.
At the time of booking, if you have not requested a specific pickup time, the free waiting time will commence from the actual time of landing.
All airports: 1hour
Except –
London City Airport: 15 minutes
Sea/Cruise Ports: 30 minutes
Once the free waiting time is exceeded, a charge of 5GBP for every 15 minutes will be applicable. This is a flat rate and not pro-rated by the minute.
It is the responsibility of the passenger to choose the right pickup time if the passenger wishes for getting refreshments, carrying out shopping or attending a meeting in the Arrival Terminal.
If the passenger is not able to meet the driver within the free waiting time, it is the responsibility of the passenger to inform the office of the delay so that the driver can be informed to stay in the terminal longer. Additional waiting charges will be applicable and charged as stated above (5GBP per every 15 minutes). If the passenger fails to contact us within the free waiting time, the driver will be withdrawn, and the booking will be considered as a no show.
Missed Flights:
It is the responsibility of the passenger/booking person to notify regarding missed flight immediately by calling us, so that driver does not have to waste the time.
The pre-paid journey fare will be refunded after deducting 10GBP for bank charges incurred. However, if the passenger informs us to take a later flight, we can reschedule the service at no extra cost.
Failure to call us for promptly notifying this to us on time (before flight departure from originating airport) or if the driver has already entered the airport, the passenger will be liable to pay the full fare. The paid fare amount will not be refunded.
Sea/Cruise port pickups
Passengers can make use of the “Meet and Greet” service on sea/cruise port pickups. The driver will hold a name board of the passenger to meet in the Arrival Hall. Maximum free waiting time is limited to 30 minutes commencing from the requested pick up time. Afterwards, 5GBP per every 15 minutes will apply.
Hotel and address pickups
Passenger pickups from residential addresses, hotels, offices and other venues are allowed 10 minutes of free waiting time from the actual pick up time booked. Thereafter, 20 pence per minute will be added to the fare quoted.
Eurostar and Station Pickup
The passengers will be picked up from the designated pickup point outside the station Please give us a call so that we can instruct the driver to arrive at the designated pickup point.
The passenger has the onus of responsibility to notify/inform our office if there are any delays. In such a case, the driver will be withdrawn, and we will reassess based on the new times provided by the passenger.
Passengers can make use of the “Meet and Greet” service at the arrival gate to station pickups for an additional 10 GBP. Please contact our customer service team by Email or phone at the time of booking.
Sometimes, it can be difficult to find the driver if the pickup location is too busy. Therefore, it is the responsibility of the passenger/booker to contact our always british airport transfers by phone to ensure that the driver and passenger meet each other. In the event that the passenger does not contact our office by calling and takes out an alternative mode of transport, then this transfer will be considered as a “No Show” and the passenger will be liable to pay the full fare. Prepaid payment will not be refunded.
Additional Passengers and Luggage
The passengers can add more drop offs and pickups to a journey by paying extra charges. This charge will be a minimum of 5GBP per diversion, plus mileage, toll and waiting time.
Booking Cancellations and changes
It is possible to cancel a booking by giving 12 hours’ notice prior to the transfer time.
Please contact our customer service team to cancel or change any bookings.
Cancelling and or changing a booking are not allowed with our drivers.